Help & Advice

Is the debt disputed ??

If the sum is in dispute then our client may be willing to consider a form of alternative dispute resolution by way of mediation arranged with an independent mediator being appointed by a mediation centre. Alternatively you may wish to make an offer in full and final settlement for consideration by our client.

If you have any documents to support any dispute then you must supply these to our offices as soon as possible with full details of the dispute to stop any further action. This can be sent by email ( or post.

If a dispute is received then Debt Collection Services UK Ltd will acknowledge, investigate and provide a full response to the customer.

Do you need time to pay ?

If you are unable to pay in full but would like to set up a repayment plan then please call or email us ( with your proposals then we can put these to our client for consideration. Please quote your full name and address and the reference on your letter in any correspondence.

Do you need financial assistance or information ?

If you are struggling financially and are unable to pay your debts you are able to get free advice. If you wish to speak to someone who can assist you then you can call one of the following organisations. They are all able to offer you free impartial advice on your financial position.

If you are dealing with one of these companies or another Debt Management company please advise us and will can assist you by giving you the extra time and support you need to pay your account.

Step Change Debt Charity (formally CCCS) Tel 0800 138 1111

National Debtline Tel No 0808 808 4000

Citizens Advice Bureau Tel 08444 111 444

Christians Against Poverty

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